At DeBoer’s Auto, we believe every member of our team is essential in making our customers feel confident and cared for, and Courtney, our service advisor, embodies that spirit perfectly. She joined our team in August 2024, bringing over a decade of experience in customer service, with the past three years dedicated to the auto industry. Her passion for connection and her dedication to easing the stress of car repairs make her an invaluable part of the DeBoer’s family.
A Journey to Connection
Courtney’s path to DeBoer’s was guided by her love for people and her desire to make a difference. Having previously worked in the food industry, she cherished the daily interactions with customers. When the pandemic disrupted that connection, Courtney knew she needed to find a role where she could rebuild those meaningful relationships. That’s what led her to the automotive world—and ultimately, to us.
When she found DeBoer’s Auto, it was the perfect match. Not only was it close to her home and family, but it also offered her a chance to build personal connections with customers. She loves working in an environment where she can help transform what can often be a stressful experience—having your car serviced—into something pleasant and positive.
A Compassionate Approach
Courtney understands that vehicle repairs can sometimes feel overwhelming. From the inconvenience of being without your car to the anxiety of unexpected expenses, she recognizes the challenges customers face. That’s why her goal is to remove those pain points and make the process as seamless as possible.
With a warm smile and genuine care, Courtney approaches each interaction with compassion and kindness. She believes that even in difficult situations, a little understanding can go a long way. “Sometimes people just aren’t happy,” she says, “but I try my best to spin the negative with compassion and kindness, understanding the stress they’re feeling.” Her approach often results in a more positive exchange, leaving customers feeling heard and supported.
Putting Safety First
Courtney is passionate about helping customers understand the importance of their vehicle’s maintenance and repairs—especially when it comes to safety. She takes the time to explain the “why” behind the services, ensuring every customer feels informed and empowered about their choices. For Courtney, it’s not just about fixing cars; it’s about giving people peace of mind on the road.
Life Beyond the Counter
When she’s not at work, you’ll find Courtney spending time with her best buddy, Clubber, her eight-year-old rescue pup. Together, they love hiking, playing, and, of course, indulging in a little shopping. Clubber’s adventurous spirit is the perfect match for Courtney’s energy and love for the outdoors.
Making a Difference
Courtney’s commitment to building relationships, alleviating stress, and ensuring customer safety makes her an essential part of our team. Her ability to turn challenges into positive experiences reflects the heart of what we do at DeBoer’s Auto: helping you live life uninterrupted.
Next time you visit DeBoer’s, be sure to say hi to Courtney. She’s here to make your auto repair experience as smooth and stress-free as possible!
