When you invest in a car repair, you expect the problem to be fixed for good. But what happens
if the repair doesn’t last? While it’s frustrating to deal with a recurring issue, repair warranties
are designed to protect you in these situations. Here’s how to navigate warranty claims,
understand your rights, and ensure your concerns are addressed.
1. Understand Your Repair Warranty
Before making a warranty claim, familiarize yourself with the shop’s warranty terms. Repair
shops typically offer coverage on parts and labor for a specific time frame or mileage, such as
12 months/12,000 miles or 36 months/36,000 miles.
Check the warranty paperwork or ask the shop about:
● Duration: How long does the warranty last?
● Coverage: Does it cover parts, labor, or both?
● Conditions: Are there any restrictions, like regular maintenance or using specific parts?
Knowing these details will help you determine if your issue is eligible for a warranty claim.
2. Contact the Shop Promptly
As soon as you notice the problem, reach out to the repair shop. Provide as much information
as possible, such as:
● The date of the original repair.
● A copy of the invoice or receipt.
● Details about the issue and how it’s recurring.
Prompt communication shows you’re taking the issue seriously and gives the shop a chance to
address it within the warranty period.
3. Be Clear and Courteous
Explain your concerns calmly and clearly. Most reputable repair shops want to maintain good
customer relationships and will be willing to investigate and resolve the problem.
● Avoid placing blame immediately; focus on finding a solution.
● Be prepared to answer questions about how the vehicle was used since the repair.
A professional and respectful approach often leads to a quicker and more positive resolution.
4. Expect a Thorough Inspection
The shop will likely need to inspect your vehicle to determine whether the issue falls under
warranty. During this inspection, they will check:
● Whether the original repair was performed correctly.
● If the issue is related to a new or unrelated problem.
● If any external factors, like misuse or lack of maintenance, contributed to the failure.
This step helps ensure fairness and accuracy in resolving the claim.
5. Know What the Warranty Covers
If the issue is covered, the shop should repair it at no additional cost to you. However, be aware
of what the warranty does—and doesn’t—include:
● Covered: Repairs directly related to the original issue, including defective parts or
incorrect installation.
● Not Covered: New problems unrelated to the original repair, wear-and-tear items, or
damage caused by misuse.
Ask the shop for a detailed explanation if they determine the issue isn’t covered under the
warranty.
6. Request Documentation
If the repair is redone under warranty, ask for detailed documentation, including:
● A description of the work performed.
● Confirmation that the repair was covered under warranty.
● Any additional recommendations for future maintenance or repairs.
This paperwork can be helpful for future reference and protects your rights if the problem arises
again.
7. Escalate If Necessary
If you feel the shop isn’t honoring the warranty or treating you fairly, you have options:
● Request a Second Opinion: Have another qualified mechanic evaluate the issue.
● Contact the Manufacturer: If the repair involves a factory part, reach out to the part
manufacturer to discuss warranty options.
● File a Complaint: Report the issue to organizations like the Better Business Bureau
(BBB) or your state’s consumer protection agency.
Reputable shops want to maintain their good standing and will often resolve the issue before it
escalates.
8. Choose a Repair Shop You Trust
The best way to avoid warranty headaches is to choose a repair shop known for its
professionalism and transparency. A reputable shop:
● Offers clear and comprehensive warranty terms.
● Takes responsibility for their work and handles claims promptly.
● Communicates openly and works with you to resolve issues.
At DeBoer’s Auto, we stand by the quality of our work with a comprehensive warranty designed
to give you peace of mind. If something goes wrong, we’ll work with you to make it
right—because your trust is our priority.
Have questions about your vehicle or our warranty coverage? Contact us today, and let us help you confidently get back on the road.
