A Checklist for Informed Decisions
When your car needs repairs, it’s easy to feel overwhelmed. Between complex diagnoses,
varying costs, and unfamiliar terminology, you may be tempted to just say, “Go ahead and fix it.”
But before you greenlight any work, it’s important to ask the right questions. This ensures you’re fully informed, comfortable with the plan, and confident that you’re getting quality service.
Here’s a checklist of essential questions to ask before approving any auto repair, along with
insights into how the best shops compare.
Can You Explain the Issue in Plain Terms?
Understanding what’s wrong with your car is the first step to making an informed decision. A
good repair shop will be happy to explain the problem in simple language and show you what’s
wrong if possible.
What to Listen For: Clear, straightforward explanations and willingness to answer
follow-up questions.
What Are My Repair Options?
Most issues can be addressed in different ways, such as repairing versus replacing a part or
using OEM (Original Equipment Manufacturer) versus aftermarket parts.
What to Look For: Shops that provide a range of options, explain the pros and cons of
each, and help you choose the best solution for your budget and needs.
What Will the Total Cost Be?
A detailed estimate helps you avoid surprises and ensures you understand what you’re paying
for.
Follow-Up Questions:
Does the estimate include labor, parts, taxes, and fees?
Are there potential additional costs, and how will you inform me if something
changes?
Shop Comparison: High-quality shops provide transparent, itemized estimates upfront.
Do You Offer a Warranty on Parts and Labor?
A warranty protects you if the repair doesn’t hold up. Reputable shops usually offer warranties
ranging from 12 months/12,000 miles to 36 months/36,000 miles.
Follow-Up Questions:
What does the warranty cover?
Is it nationwide or specific to this shop?
Are You Using OEM or Aftermarket Parts?
The quality of parts used can impact both the cost and longevity of the repair.
OEM Parts: Made by the manufacturer and designed specifically for your car.
Aftermarket Parts: Typically cheaper but may vary in quality.
What to Look For: Shops that explain the difference and give you the choice
How Long Will the Repair Take?
Knowing the timeline helps you plan accordingly, especially if you rely on your car for work or
errands.
Follow-Up Questions:
Do you offer loaner cars or a shuttle service?
Can I drop off or pick up my car after hours?
Shop Comparison: Shops with strong customer care often provide convenience
services to minimize disruptions.
Can I See the Old or Damaged Parts?
Requesting to see the old parts ensures transparency and helps you feel confident the work
was actually done.
What to look for: Shops that willingly show you replaced parts and explain why they
were necessary.
Is This Repair Urgent?
Not all repairs need to be done immediately. Knowing which issues are critical and which can
wait allows you to prioritize based on your budget.
Follow-Up Questions:
What happens if I delay this repair?
Are there preventative maintenance steps I can take in the meantime?
Are Your Technicians Certified?
Certifications like ASE (Automotive Service Excellence) demonstrate a technician’s expertise
and commitment to quality.
Follow-Up Question:
Do your technicians have specialized training for my car’s make and model?
What Happens if the Problem Isn’t Fixed?
Understanding the shop’s process for unresolved issues ensures accountability.
What to look for: Shops that stand behind their work and have a clear process for
follow-ups, including warranties and re-inspections.
Do You Have Any Reviews or References?
Customer reviews and testimonials provide valuable insight into the shop’s reputation.
What to look for: Consistently positive feedback about transparency, quality of work,
and customer service.
What Sets Your Shop Apart?
This question allows the shop to highlight its unique strengths, such as awards, certifications, or
specialized services.
What to listen for: Shops that confidently describe their expertise, customer-focused
practices, and any accolades they’ve earned (like AAA’s “Best in Auto Repair”).
Why These Questions Matter
A great auto repair shop will welcome your questions and provide honest, thorough answers.
This transparency builds trust and ensures you feel confident about the care your car is
receiving. By asking the right questions, you’ll not only protect your investment but also find a
repair shop that values your business and prioritizes your satisfaction.
At DeBoer’s Auto, we pride ourselves on answering every question with clarity and
professionalism. Whether it’s explaining your options, providing a detailed estimate, or standing
behind our work with strong warranties, we’re here to help you make informed decisions with
confidence. Your car deserves the best, and so do you.
Take this checklist with you the next time your car needs repairs—you’ll be glad you did!
